(See part one.)
Defective. Most retailers (save Nordstrom and a few others) will not take back merchandise that has been worn, used, out of the packaging. Saying that it has a manufacturer defect will often make returns of these products simple! (Not that you should lie–it’s just a matter of how you frame your request.) If a manager questions the defect, the fact that it scratches you or digs into your feet (in the case of shoes) could certainly be a manufacturer’s defect. Retailers can’t and won’t call you a liar and will usually take it back without question.
MOD or LOD (manager on duty). Don’t get confused by the customer service person who will typically be the first to arrive when the “I need to speak to your manager” situation occurs. The customer service person can be anyone from an experienced associate to the store manager (though rarely). The MOD on the other hand is the person in charge for the day of the entire store (one for the morning and one for the night).
Discount. Most retailers will give you a discount without hassle for minor defects to the packaging or product. They will typically heavily discount merchandise that is missing parts or is a floor sample. Most associates can give 10-15% as a general rule. More may require a manager’s approval.
Tab. The upcoming week’s “tabloid” or advertisement for is often available upon request. They are usually kept in the office or return section. Another trick is that big-box retailers have those little telxon guns that can tell them future prices. Wouldn’t it be nice to know the item you are buying won’t go on sale for $30 less tomorrow?
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