I did my Christmas shopping online this year. I did it all on the 12th of December. I ordered 6 custom photobooks from Shutterfly and I ordered some games from an online game store located on the East Coast. After placing the custom order on Shutterfly I realized that they might not arrive until after Christmas. We went with a free shipping coupon that we received from them, so for some reason it didn’t occur to us to upgrade the shipping so that we would have more peace of mind regarding the gifts coming on time. I was worried about the photobooks, because they were all different, 20+ pages long, and I figured they would take some time to print. I wasn’t worried about the games that I ordered.
It turns out that Shutterfly also realized that our books might not arrive in time for Christmas and they upgraded the shipping so that we would get the books on time. They upgraded the shipping for free and we didn’t even ask for such a kindness. So, we have already received all of our photobooks and Christmas is saved. But wait, the games from the game store, are due to arrive on the 27th. Sigh. If this game store had upgraded our shipping, or even emailed us saying that there were some delays, to give us the option of upgrading the shipping ourselves, then I would have given them some repeat business. And, I would have written a nice blog post about them too!
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